loading content..
accommodation_enquiry_form

Cancellations

How our Cancellation policies are affected by Covid 19.

During this time of COVID 19, Peppertree Hill Group Accommodation’s standard cancellation policy remains applicable to all bookings and will not be exempt due to COVID 19 related circumstances. Bookings during a pandemic are no longer unforeseen or unexpected. As per our Terms and Conditions, our cancellations policies are:

Perry Street Hotel

Cancellations or changes to bookings for this suite must be made at least 48 hours prior to the check in date and time or you will be charged the full amount of the first changed or cancelled night.

Peppertree Hill

If you cancel or amend your booking outside of 14 days prior to check in you will be charged a 10% administration fee.
50% of accomodation costs will be charged in the event of amendment or cancellation within 14 days of check in date.
100% of accommodation costs will be charged in the event of cancellation within 48 hours of check in time or of no show.

Peppertree Terraces

If you cancel or amend your booking outside of 14 days prior to check in you will be charged a 10% administration fee.
50% of accomodation costs will be charged in the event of amendment or cancellation within 14 days of check in date.
100% of accommodation costs will be charged in the event of cancellation within 48 hours of check in time or of no show.

The Laneway

If you cancel or amend your booking outside of 14 days prior to check in you will be charged a 10% administration fee.
50% of accomodation costs will be charged in the event of amendment or cancellation within 14 days of check in date.
100% of accommodation costs will be charged in the event of cancellation within 48 hours of check in time or of no show.

The Willows

If you cancel or amend your booking outside of 14 days prior to check in you will be charged a 10% administration fee.
50% of accomodation costs will be charged in the event of amendment or cancellation within 14 days of check in date.
100% of accommodation costs will be charged in the event of cancellation within 48 hours of check in time or of no show.

88SUD

If you cancel or amend your booking outside of 14 days prior to check in you will be charged a 10% administration fee.
50% of accomodation costs will be charged in the event of amendment or cancellation within 14 days of check in date.
100% of accommodation costs will be charged in the event of cancellation within 48 hours of check in time or of no show.

N.B. COVID 19 related circumstances include but are not limited to: health orders, health advisories, quarantines and restrictions; travel advisories and restrictions; transport disruptions and cancellations; changes to applicable law; government mandates (eg: evacuation orders, border closures).